99.98%
Uptime

All Systems Operational

All Guro Markets services are running normally. Last checked just now.

99.98%
30-day uptime
18 ms
Avg response
0
Active incidents
1
Scheduled maintenance
Response Times
18ms
API Gateway
24ms
Trade Execution
42ms
Market Data
12ms
Auth Service
Service Health
Last updated: just now
🏦 Trading Core
All Operational
🌐 Platform & Web
All Operational
⚙️ Infrastructure
All Operational
🔌 Third-Party Integrations
Minor Issue
90-Day Uptime History
Trade Execution Engine — 99.98% uptime
90 days ago
OperationalDegradedOutage
Today
Incident History
09:14 GMT
Investigating
We are investigating reports of elevated trade execution latency. Some traders experiencing delays of 200-800ms. Our team is on it.
09:22 GMT
Identified
Root cause identified — a database query optimisation deployed at 09:00 GMT caused unexpected lock contention under high-volume conditions. Reverting change now.
09:30 GMT
Monitoring
Fix deployed. Trade execution latency returning to normal (< 30ms). Monitoring closely for the next 30 minutes.
09:36 GMT
Resolved
All systems fully restored. Trade execution latency back to normal levels. We apologise for the disruption.
14:20 GMT
Investigating
APEX AI response times elevated (averaging 8-12 seconds vs normal 1-2 seconds). Dashboard and trading are unaffected.
15:10 GMT
Update
Identified root cause as upstream rate limiting from our AI inference provider due to a traffic spike. Scaling additional capacity.
15:34 GMT
Resolved
APEX AI response times normalised. Additional inference capacity provisioned to prevent recurrence.
08:00 GMT
Investigating
Crypto deposit confirmations delayed across BTC, ETH and USDT TRC-20. Deposits are safe but not yet credited to accounts.
09:15 GMT
Identified
Network congestion on Tron (TRC-20) and Ethereum mainnet causing confirmation delays. This is a blockchain-level issue, not a Guro Markets infrastructure issue.
11:40 GMT
Resolved
Blockchain congestion resolved. All pending deposits (412 transactions) have been processed and credited. No funds were lost.
03:12 GMT
Outage
Web platform and mobile app inaccessible. API responding normally. Trading via direct API connections unaffected.
03:17 GMT
Resolved
Resolved. A Cloudflare CDN configuration change during off-peak maintenance caused a brief routing error. Rolled back immediately.
03:30 GMT
Postmortem
Full postmortem published. Mitigation: CDN configuration changes now require dual-approval and automatic rollback on any error rate spike.
Upcoming Maintenance
Trade Execution Infrastructure Upgrade
Saturday, May 17, 2026 · 02:00 – 04:00 GMT
Planned upgrade to trade execution engine v2.4.1 — improves fill speed by 40% and adds new order types (trailing stop, OCO). Trading will remain live but order processing may have brief micro-delays during the switchover window.
Trade Execution EngineOrder Book & DepthForex Pricing Engine
Database Maintenance Window
Sunday, May 18, 2026 · 01:00 – 02:00 GMT
Routine PostgreSQL vacuum, index rebuild, and statistics update. No user-facing impact expected. Trading, API, and all platform features remain fully operational.
Database Cluster
✓ No trading downtime expected — fully transparent maintenance